What is involved in implementation and support of a population health management system?
For staff experienced in the labor, process, and technology intensive implementation of EHR systems, the
implementation of population health system is refreshingly easy—with the majority of the tasks and set up
completed by the PHM platform vendor. While implementations of different PHMs will vary, for EagleDream
Health (EDH), an implementation team lead by an EDH physician will be assigned to the practice and weekly
web-based implementation meetings are set up with the practice’s internal project champions.
Cloud-based systems like EagleDream Health significantly reduce the support burden, since there are
no on premise servers to maintain. Additionally, EagleDream Health clients typically allow an EDH team
member remote access to the practice EHR, allowing preliminary validation tasks to be completed by
EagleDream Health and providing a rapid support mechanism—significantly reducing the time and
resources required by the practice’s IT staff. A practice should assign a project lead, often the Chief
Medical Information Officer (CMIO), who assists with high level implementation problem-solving and
decision-making. Two internal operational champions (nurses or non-clinical practice team members)
should be assigned to assist with build-decisions, data/metric validation, and workflow guidance. Once
initial implementation is achieved, less than three hours per week needs to be devoted to training and
optimization. From project initiation to go-live requires about 8 to 12 weeks.
This blog comes from a white paper published by EHR Integration Services and EagleDream Health.
Click here to read the white paper in its entirety, or visit our blog regularly to read all Top Ten
Essentials of Population Health.